InterMediation’s Quality Pledge - An Upfront and Proactive Approach
InterMediation is a Founding Signatory to the European Code of Conduct for Mediators which all of our Mediators are required to comply with. You can look at a copy at:
http://ec.europa.eu/civiljustice/adr/adr_ec_code_conduct_en.pdf
InterMediation is committed to continuously striving to provide the best customer service possible - ensuring you receive a personal, caring and efficient service at all times. The InterMediation Complaints Handling Procedure is part of this.
We do recognise, however, that sometimes things can go wrong so we need to know about it quickly in order to understand why and take steps to ensure that it doesn’t happen again. We value your comments and recognise that they will help us improve our service to you.
If you have something you want to tell us or want to make a complaint you can be assured that your comments will be treated seriously and confidentially.
Our aim is to resolve any problem fairly and quickly: Firstly, we will explain how your complaint will be dealt and will contact you within 2 working days following receipt of your complaint; then we will try to fully resolve the issue within 8 weeks or less.
There are 3 easy steps:
